Process Management

Business Process Management Consulting Services

Over 70% of digital transformations fail. One of the keys to minimising the chance of failure is to avoid taking a technology first approach. Have you previously implemented new technology in your organisation but haven’t seen the big changes you expected? Have you previously attempted to understand and standardise your business processes but didn’t achieve the customer experience improvements or cost savings you were seeking? If these challenges sound familiar, then we can help you build your business process management capabilities.

The Business Problem

Any digital transformation will certainly involve the delivery of new technologies. However, for a digital transformation to be effective, it must start with a cultural leap that includes a thorough analysis and overhaul of current business processes. Many organisations do not see their digital transition as an opportunity to remove redundant business processes wherever possible.

Our Solution

Our business process consulting services are built on agile thinking and approaches. Our business process consultants use a combination of methodologies including Lean and Six Sigma. However, the key element of our approach is to help you understand how incorporating business process management is what makes a digital shift effective. Business process analysis and design enables your business to achieve those big digital transformation goals.

Our Value Proposition

Your organisation is different, which is why we get to know your business, analyse your business processes and identify the root cause of the problems. We deliver a simple and effective way to help you visualise your work and identify bottlenecks and pain points. This allows you to identify those opportunities that will enable your digital transition to be truly effective. By incorporating business process management techniques into your digital transformation it will enable you to reduce costs and stay laser focused on what’s important to your customer.

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Process Management Services

  • Business process health checks – Analysis and assessment of current state processes to understand bottlenecks and pain points
  • Business process design – Process design workshop facilitation to define current and future state processes
  • Business process modeling Simple and effective process documentation utilising cloud based modelling tools
  • Business process improvement –  Opportunity identification, prioritisation and implementation